Snagging software that closes defects, not opens tickets
Photo-tagged defects, subcontractor assignment, and client sign-off — all on one mobile-first tool.
50% on kickoff, 50% on delivery · 30 days of free revisions · you own the code
Snagging is the part of a project where reputations live or die. A messy snag list at handover doesn't just delay payment — it tells the client exactly how the rest of your work was probably done.
The traditional flow (WhatsApp photo → site manager spreadsheet → email to subbie → forgotten) loses defects, doubles up work, and produces no evidence at sign-off. We replace it with a single mobile flow that auto-routes to the right trade and produces a clean handover PDF.
It pays for itself the first time a client tries to claim a defect was never closed and you produce the timestamped photo trail in 10 seconds.
Recent work
See all →
Why we wrote this. We ship work like this ourselves — not as a reseller or a marketplace. The timelines, deliverables, and price bands below come from real engagements we've run end-to-end at Smartly Built Ventures Limited (trading as Vibed Ventures).
How we'd actually build this
- Plan-pinned defects from day oneUpload the floor plan PDF, pin defects with a tap, attach photo + voice note. Works offline on any phone.
- Auto-assign by tradeDefect category → responsible subbie, with deadline based on handover date. They get a notification, not a forwarded email.
- Close-out evidenceSubbie photographs the fix from the same angle. Site manager approves with one tap. Audit trail is automatic.
- Handover PDF that looks like a deliverableBranded cover, plan with closed-out pins, photo-pair evidence, client signature block. Sent the moment the last snag closes.
Who this is for
- Site managers losing hours to WhatsApp snag photos
- Clients of record asking for handover documentation
- Subcontractors wanting clear, assigned defect lists
What you get
- Pin defects on plans or photos from any phone
- Auto-assign to the responsible trade with deadline
- Status tracking from raised → fixed → signed-off
- Branded handover PDF for client sign-off
What this tends to look like in practice
- ScenarioA residential developer handing over 40 plots, losing ~2 weeks of site manager time per handover phase to snag admin.Typical resultSnag admin drops to ~3 days · final payment released 10 days earlier on average.
- ScenarioA fit-out contractor disputing retention because the client claims defects weren't closed.Typical resultTimestamped close-out evidence wins the dispute · ≈ $18k retention released that was at risk.
Ranges are typical of work we've shipped at Smartly Built Ventures Limited. Your number will differ — the /solve report calculates it from your team size and inputs.
"But what about…"
- We use Snagr / FinishLine / Procore — why switch?If they work, don't. We're for teams whose generic tool is mostly ignored, or whose handover PDF looks like a spreadsheet print-out.
- Our subbies won't use another app.They don't have to install one. We send a magic-link mobile web app — open the SMS, fix the snag, photograph, done.
- What about multi-storey or multi-block plans?Plan hierarchy is built in — site → block → floor → unit. Defects roll up to the level you need.
Dig deeper
Frequently asked
Is this a template?
No. Every build is bespoke to your workflow — nobody else gets the same tool. That's the whole point.
Do we own the code?
Yes. Every line is pushed to your GitHub from day one. No licence-back, no source-code escrow tricks.
How does payment work?
50% on kickoff, 50% on delivery. Revisions are free for the first 30 days. We only invoice the second half if we hit the timeline.
Can you maintain it afterwards?
Optional monthly maintenance: bug fixes, small tweaks, dependency updates, and uptime monitoring. Drop it any month.
What we won't take on. Defects management on infrastructure projects with NEC4 early warning processes (that's a different beast), or any project where the design hasn't been signed off yet.
References & standards
What happens next
- Step 1Tell us the problem60 seconds in the /solve box. You don't need a brief.
- Step 2Get a tailored reportROI, build plan and a rough price band — emailed to you.
- Step 3Book a 25-min callWe talk it through honestly. If it's not for us, we'll say so.
Related in solutions
- Construction software, built around how your site actually runsThe bespoke platform that replaces five spreadsheets, a WhatsApp group, and a filing cabinet.
- A construction dashboard your directors will actually openLive margins, manpower, and programme slip across every site, on one screen.
- Estimating software shaped to your tradeStop rebuilding the same Excel quote forty times a week. We'll bake your pricing logic into a tool.
- Project management tools that fit your site, not Procore'sIf the off-the-shelf tools don't match how your team actually works, we'll build the one that does.